FAQ

1.How to buy a lealistic doll? 

Selecting the model you like, which can be achieved by visiting our doll area and choosing between silicone and TPE. Once you see a favorite doll, please start customizing and choose your preference.

After the checkout process is complete, we will contact you via email to ensure that your order is accurate and that your dream doll has been customized according to your needs. Please make sure you can receive our email, otherwise please check your SPAM folder and add our email to your contacts. If you do not see our email, please contact us directly! 

We will confirm your payment through a secure payment system. If everything is correct, you will receive a confirmation about your order and we will start making your doll. 

During the manufacturing process, we maybe send updates about your doll, and in some cases, we may even send you pictures about the status of your doll in progress (it depends on our order level). 

Once the order created, you will receive a confirmation email with shipping details and tracking number.

 

2.What materials are your dolls made of? 

Our dolls are made of high-quality medical silicone and TPE materials.Our dolls are divided into three categories: high-quality TPE dolls, TPE body with silicone head dolls and full silicone dolls. Full silicone dolls are also the most high-end and most expensive dolls.Please read the description of the dolls to learn more about every specific model materials.Both materials are waterproof.You can wash your dream doll after using.

Our dolls also have a flexible skeleton, allowing you to use them in any position you can imagine. 

All of our dolls are sculptured by experienced sculptors and designed to provide realistic sexual pleasure. Their body simulates lifelike skin,supporting vagina, anus and oral sex (only applicable to the mouth of TPE and some silicone models). All the functions are as the same as real person.

 

3.Do sex dolls have any toxic materials or chemicals? 

Our dolls do not contain any harmful, toxic or itchy material or chemicals. It is safe for our body and skin.TPE and Silicone dolls are sterilized before we send customers. 

But, if you had any allergic to silicone in the past, we won't recommend you using a sex doll.

 

4.Free shipping for globe? 

Yup! :) 

Free shipping to all Europe, USA and most of the countries, but if you have any concern, please let us know.

 

5.Could you ship a real doll everywhere? 

We ship our products worldwide (except Muslim countries), however there might be some restrictions in certain countries. 

Shipping is included, but in some countries extra import taxes might apply sometimes in case there is a customs inspection (e.g. Canada, Europe, some countries in South America). Please reach out to us if you have any question.

 

6.Europe Import Taxes and VAT? 

For some countries, especially in Europe, we offer a service to pre-pay VAT and import taxes, so you don't need to deal with customs, ask after placing your order if interested. 

After placing your order, make sure that you received an order confirmation email, as our team might ask you to double check some details. Some email providers might send our emails to SPAM folder, so please make sure to double-check your SPAM folder and to add our email support@mydollpro.com to your contacts to ensure a fluid communication. 

Our team will reach out with order status, photos, tracking number and any question that they might have, so please make sure that you can read our emails and reply with any information requested by our team. 

If you don't receive our emails, please send us a note directly to support@mydollpro.com, talk to our team via chat or give us a call!

 

7.Shipping to India?

Shipping and Import Taxes have an extra cost of over $3000 USD (depending on love doll model and weight), so if you are a serious buyer and interested please let us know so we can make it happen and deliver at any address in India.

Please don't place your sex doll order online and reach out to us so we can prepare an invoice for you for payment and shipping to India.

 

8.How can I pay? Payment Options 

Our prices are in USD dollars. If you are an international customer, your credit card company will apply the exchange rate once you complete your payment. 

We use Paypal as our payment platform, but no Paypal account is required, you can pay with your debit/credit card. During the checkout process you'll be redirected to Paypal for payment, but you DO NOT NEED to use a Paypal account, just click on "Pay with a debit, credit card or Paypal Credit"

 

9.I am about to use my credit card to spend more than $1000, is it safe?

Security is one of our mail core values and our back end system is protected by Shopify, and we use Shopify Secured and Paypal to guarantee your privacy and safety. We also protect ourselves against fraud transactions using risk models and Signify, and we won’t process your order until we can confirm that your payment information is legit and accurate.  With all this systems in place we make sure that you and us are both safe.

You can pay with Paypal and its credit options, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and other credit cards. If you prefer to do a transfer or money order please let us know.

If you want to pay in different installments or monthly payment, click on "Pay with debit, credit or Paypal Credit" and apply for a Paypal Credit. Otherwise please contact us.

 

10.I don't want anyone to know that I purchased a doll. 

Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.

There is no specific indication or labeling on the box that reveal the contents inside. Your doll will be labeled “mannequin” (for custom clearance). 

Billing statement in your credit card will show a charge from "MDPRO SHOPPING".

If you do not want to receive the order at your home, we can always send it to a FedEx store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

 

11.Whether can I change my mind after ordered a doll?

Usually we can't stop an order after 24 hours of submission, so please let us know asap and we'll see if we can modify your order.

 

12.Is there any warranty? 

Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

If your product or any part is damaged during shipping, please send photos to support@mydollpro.com/mydollpro@hotmail.com and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident. 

If the problem was caused by us or our manufacturers we will deal with it. 

We believe all our products are of high quality and our sex dolls manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

 

13.When will I receive my real doll after placing my order? 

Once you place your order we will reach out by email to make sure that we got your doll details right. After that we will start the manufacturing process. Please allow around 10 days for manufacturing and another 10 days for shipping (it usually takes less than that, but it will depend on the doll type and the shipping destination). 

We will send you the tracking number of your order once it is shipped. We use FedEx and DHL so you can track your order easily.

 

14.I don't want to receive my order at home.

You just need to tell us the address or any other location or a FedEx store and we will ship your order there, so you can swing by and pick it there at your convenience.