Terms & Conditions

Introduction

These terms and conditions stipulate your use of this website and our rights and obligations; using this website means that you fully accept these terms and conditions. If you do not agree to these terms and conditions or any part of these terms and conditions, you must not use this website. This website uses cookies. By using this website and agreeing to these terms and conditions, you agree to our use of mydollpro.com in accordance with the terms of mydollpro.com's privacy policy/cookies policy.

You must

  • www.mydollpro.com may contain content that may be objectionable to certain users and is only suitable for adults. You must be at least 18 years old to use our website.

you must not

  • Republish the materials on ourwebsite (including republishing on another website);
  • Sell, rent or sublicense materials through the website;
  • Public display of any information on the website;
  • Copyor reproduce or otherwise to use the materials on this website for commercial purposes;
  • Edit or otherwise tomodify any material on the website;
  • Redistribute materials from this website, except for content that is clearly and clearly available for redistribution.

User content 

  • In these terms and conditions, "your user content" refers to the materials (including but not limited to text, images, audio materials, video materials and audiovisual materials) that you submit to this website for any purpose.
  • You grant to mydollpro.com a global, irrevocable, non-exclusive, royalty-free license to use, copy, adapt, publish, translate and distribute user content in any existing or future media.
  • You also grant mydollpro.com the right to sub-licensethese rights,and the right to file a lawsuit that violates these rights.
  • Your user content must not be illegal or unlawful, must not infringe the legal rights of any third party, and must not initiate legal proceedings against you or mydollpro.com or third parties (any applicable law applies in each case).
  • You may not submit the website to any user content that has been threatened or actual legal process or other similar complaints.
  • Mydollpro.com reserves the right to edit or delete any information submitted to this website, stored on the server of mydollpro.com, or hosted or published on this website.
  • Although mydollpro.com has rights related to user content under these terms and conditions, mydollpro.com does not promise to monitor the submission of such content to this website or publish such content on this website.

Other parties

You accept that, as a limited liability entity, mydollpro.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against mydollpro.com’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect mydollpro.com’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as mydollpro.com.

Breaches of these terms and conditions

Without prejudice to mydollpro.com’s other rights under these terms and conditions, if you violate these terms and conditions in any way, mydollpro.com may take some actions as mydollpro.com deems appropriate to deal with the violation, including suspending your access to  the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet service provider to request them to block your access to the website and/or bringing court proceedings against you.

Assignment

Mydollpro.com may transfer, subcontract or otherwise handle the rights and/or obligations of mydollpro.com without notifying you or obtaining your consent.

You may not assign, subcontract or otherwise deal with your rights and/or obligations under these terms and conditions.

Entire agreement

These terms and conditions, together with mydollpro.com’s Privacy Policy, constitute the entire agreement between you and mydollpro.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

License to use website

Unless otherwise stated, mydollpro.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

Acceptable use

  • You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
    ● You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
    ● You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without mydollpro.com’s express written consent.
    ● You must not use this website to transmit or send unsolicited commercial communications.
    ● You must not use this website for any purposes related to marketing without mydollpro.com’s express written consent.

Limitations of liability

mydollpro.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss;

For any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if mydollpro.com has been expressly advised of the potential loss.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify mydollpro.com and undertake to keep mydollpro.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by mydollpro.com to a third party in settlement of a claim or dispute on the advice of mydollpro.com legal advisers) incurred or suffered by mydollpro.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Variation

Mydollpro.com may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Law and jurisdiction

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of CN, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Shenzhen.

OVERVIEW

This website is operated by Baifeng Technology Co., Limited. Throughout the site, the terms “we”, “us” and “our” refer to Baifeng Technology Co., Limited. Baifeng Technology Co., Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Baifeng Technology Co., Limited with registered company address: Longguang Jiulongtai,Fenghuang Street,Guangming District,Shenzhen City, China.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of this site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is running on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Learn more here: http://shopify.com

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

(if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PRIVACY POLICY

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at mydollpro@hotmail.com

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Baifeng Technology Co., Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Baifeng Technology Co., Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
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SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 476 E. Carmel St., San Marcos, CA, 92078, United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – ORDER CANCELLATIONS

All our RealDolls are customized and be ordered on demand. Due to the nature of our products, our sex dolls are not returned. Once the doll is produced, it will not be cancelled. The change of doll order will depend on the situation. Changes may incur handling fees.

Changes made to an order after it has moved into production/creation will be subject to a 10% processing fee.

Our products are considered as special or customized orders (excluding repair kits, adhesives). Any cancellation (whether oral or written) without confirmation from mydollpro will not be considered a cancellation and you will be charged for the order.

Cancellation within 7 days will incur a 10% handling fee. Cancellation within 7 to 14 days will be charged a 20% handling fee. No cancellations will be accepted once your order is moved to production/creation.

Changes made after the order enters the production/creation stage will be charged a 10% handling fee.

Questions about the Terms of Service should be sent to us at mydollpro@hotmail.com

SECTION 21 – COVID-19 DELAY

Due to unforeseen circumstances caused by the 2020 COVID-19 global pandemic you agree to accept an extended shipping time of up to 30 days, hereby referred to as “COVID-19 Delay”. The COVID-19 delay will commence from the courier’s date of first scan as displayed by your parcel’s online tracking data. The COVID-19 delay measures are set in place due to a global lack of commercial flights, leading to extended wait times. We do not guarantee that your order will be negatively affected by the COVID-19 delay. You accept that we may keep the COVID-19 delay in place until further notice.

**Please note – any financial complaint, Paypal dispute or chargeback will result in a mandatory 45 day “review period” by the bank, meaning an extended wait period, during which time your order will likely be delivered. 

SECTION 22 – Damage and/or imperfections upon arrival – SD Guarantee Terms

For the SD guarantee to be valid, any discrepancies found with you items must be reported to us within 24 hours after receiving your doll. Contact us, or email support at support (at) mydollpro@hotmail.com

When reporting any issues, please be sure to include as much detail  in your description as possible with detailed photo evidence. 

LIMITATIONS

It is very important that you report any problems to our support team before using the doll. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.

Furthermore, we will not cover the following:

Skin imperfections – as each doll is hand crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their doll a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.

Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.

Make-up – each dolls make-up is applied by hand, this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know.

Eyelashes – each doll comes with a a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE safe glue.