ORDER PROCESS & RETURN

ORDER PORCESS

First of all, you need choose the type of doll you like according to your own ideas, choosing suitable height and body characteristics, skin color and other options. You can also match some doll storage sofa and other matching options for your sexy doll. Then start to place the order and finish payment. When we receive your order, we will arrange the factory to customize your doll.Your doll will take 10 -14 days to be dispatched.

Once your doll is completed we will send you a selection of images of your doll. After you confirmed your doll pictures then we would arrange dispatch.

CANCELLATION POLICY 

All our Real Dolls are customized and be ordered on demand. Due to the nature of our products, our sex dolls are not returned. Once the doll is produced, it will not be canceled. The change of doll order will depend on the situation. Changes may incur handling fees. 

Changes made to an order after it has moved into production/creation will be subject to a 10% processing fee. 

Our products are considered as special or customized orders (excluding repair kits, adhesives). Any cancellation (whether oral or written) without confirmation from mydollpro will not be considered a cancellation and you will be charged for the order.

Cancellation within 7 days will incur a 10% handling fee. Cancellation within 7 to 14 days will be charged a 20% handling fee. No cancellations will be accepted once your order is moved to production/creation. 

Changes made after the order enters the production/creation stage will be charged a 10% handling fee. 

REFUND POLICY 

Due to the nature of our products, we do not accept returns for opened items. To request a refund for an unopened item, you must contact us within 7 days of receiving the order to obtain a return authorization number. We do not bear the shipping cost for returning the goods to us. After receiving your return and checking the returned goods, we will refund the price of the goods purchased with your credit card ONLY for the unopened/unused goods, minus the original shipping cost. If you request a refund after 7 days, you will need to pay a 10% handling fee. We will not accept refund requests after 10 days of the product delivery.

Allow us 10 business days from the time we receive your item to process your return.Depending on the reason for your refund, we may request that the item be returned so that we can evaluate the product and provide a full refund. Please remember that we will not issue partial product value refunds for package deals; they must be returned together! Any items returned to us for use or opening will be disposed of and we will not refund.Please note that if there is no return authorization number on the package, we will not accept returned goods. 

DEFECTIVE OR INCORRECT ITEMS 

If you opened the item and it is defective, or if it is not the item you purchased, send email to our customer service department at mydollpro@hotmail.com, so we can resolve the issue for you. We will need to see pictures to verify if it is a defect or the incorrect item. Once pictures verify it is a defect or the wrong item, we will send a replacement at our expense. You must contact us within 10 days of delivery for us to replace a defective/incorrect item. After 10 days we will not replace nor refund defective/incorrect items.